01Who we are
Creative Info ("Creative Info," "we," "us," or "our") is a creative and digital services studio based in San Diego, California, offering brand design, websites, content, local visibility and print services. This Privacy Policy applies to information collected through creativeinfosd.com (the "Site") and through communications you have with us related to the Site.
02Information we collect
Information you give us
When you fill out a form on the Site, you choose what to share with us. Depending on the form, this may include:
| Form | Information collected |
|---|---|
| Find Your Growth Level | Business name, contact name, email, phone, website, industry, primary challenge, desired outcome, current systems, investment range and growth level of interest. |
| Discovery Session | Name, email, phone, company, website, business stage and your message. |
| Client Support | Name, email, business name, phone, request type, priority, page link and a description of your request. |
We also receive any information you include when you email, call or text us — for example, files or screenshots you send for a project.
Information collected automatically
Like most websites, our web server and hosting provider automatically receive standard technical information when you visit, such as your IP address, browser type, device type, referring page and the date and time of your visit. This information is used to deliver and secure the Site. We do not use third-party analytics or advertising trackers on the Site.
03How we use your information
- To respond to your inquiries, support requests and requests for a Discovery Session.
- To evaluate your needs and recommend the right services or growth level for your business.
- To provide, manage and improve the services you hire us for.
- To send you project updates, proposals, invoices and other service-related communications.
- To operate, maintain and protect the Site, including preventing spam and abuse.
- To comply with legal obligations and enforce our agreements.
We will only send you marketing emails if you've asked to hear from us, and you can opt out at any time.
06Data retention
We keep personal information only as long as we need it for the purposes described in this policy — for example, for as long as we're in contact about a potential project or providing services to you — and as required for legitimate business, accounting, tax or legal purposes. When information is no longer needed, we delete it or de-identify it.
07Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections on the Site. No method of transmission or storage is 100% secure, so we can't guarantee absolute security — but we take protecting your information seriously. Please don't send highly sensitive information (such as passwords or financial account numbers) through our forms.
08Your rights & choices
You can contact us at any time to:
- Ask what personal information we have about you.
- Correct information that's inaccurate or out of date.
- Ask us to delete your information.
- Opt out of any marketing emails (you can also use the unsubscribe link in those emails).
We'll respond within a reasonable time and may need to verify your identity before acting on a request.
09California privacy rights
If you're a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), may give you additional rights regarding your personal information, including the right to:
- Know the categories and specific pieces of personal information we collect, the sources, our purposes, and the categories of third parties we disclose it to.
- Delete personal information we collected from you, subject to certain exceptions.
- Correct inaccurate personal information.
- Opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the CCPA.
- Limit the use of sensitive personal information. We do not use sensitive personal information for purposes that would require offering this right.
- Not be discriminated against for exercising any of these rights.
In the past 12 months, we have collected the categories of information described in "Information we collect" — identifiers (such as name, email and phone), commercial information about your business needs, and internet activity information (such as server logs) — from you and your device, for the business purposes described in this policy. We have not sold or shared personal information. You may also use an authorized agent to submit a request on your behalf.
To exercise these rights, contact us using the details below.
10Children's privacy
The Site is intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 in California). If you believe a child has provided us with personal information, please contact us and we'll delete it.
11Links to other sites
The Site links to other websites — including client websites in our portfolio and our social media profiles on LinkedIn, Instagram and Facebook. We're not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
12Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. If the changes are significant, we'll make that clear on the Site.
13Contact us
Questions about this policy or your information? Get in touch: